Shipping policy

Shipping Policy

Processing and Dispatch

All Amelia & Willow orders are carefully prepared and dispatched within 2–3 working days after the order is placed.

Working days are Monday to Friday, excluding UK bank holidays. During exceptionally busy periods or seasonal launches, dispatch may take slightly longer. If a significant delay affects your order, we will contact you.

UK Delivery

UK orders are sent using Royal Mail. Delivery normally takes a few working days after dispatch, although this is an estimate and delays may occasionally occur.

Available delivery options and charges are shown at checkout. Where tracking is included with the selected service, tracking details will be provided after dispatch.

United States Delivery

We currently deliver selected products to the United States. International delivery times vary and may be affected by customs processing, local postal services and other circumstances outside our control.

Available delivery charges will be displayed at checkout. Certain products may not be eligible for international delivery because of postal or transport restrictions.

Customs, Taxes and Import Charges

International orders may be subject to customs charges, import taxes or other fees imposed by the destination country. Unless these charges have been collected at checkout, they are the customer’s responsibility.

Amelia & Willow cannot control or predict charges imposed by customs authorities.

Incorrect Addresses

Please check your delivery address carefully before completing your order. If you notice an error, contact us as soon as possible at ameliaandwillow@hotmail.com.

We cannot guarantee that an address can be changed after an order has been prepared or dispatched. Additional postage charges may apply if an order is returned because an incorrect or incomplete address was supplied.

Delayed or Missing Orders

If your order has not arrived within a reasonable period after dispatch, please contact us at ameliaandwillow@hotmail.com with your order number.

We will check the available delivery information and, where appropriate, raise an enquiry with Royal Mail. Carrier investigations can take time, but we will keep you informed and help resolve the issue.

Damaged Parcels

If your order arrives damaged, please contact us as soon as possible with your order number and clear photographs of the parcel, packaging and affected products so we can investigate and help resolve the problem.

Contact

For questions about shipping or an existing order, please email:

ameliaandwillow@hotmail.com